Thomson Reuters Recruitment 2024

Thomson Reuters Recruitment 2024 | Product Support Associate

Thomson Reuters Recruitment 2024 – Thomson Reuters has released a recruitment notification to recruit Product Support Associate. Graduate in any degree with 1 – 2 years of experience in customer support are eligible to apply. Product Support Associate Post is a full time job, you have to work in Hyderabad, Telangana, India. If you are interested to work in Hyderabad you can check the eligibility criteria and other details given below before applying.

Thomson Reuters Recruitment 2024 Vacancy Details

• Job Role – Product Support Associate
• Qualification – Any Degree
• Experience – 1 to 2 Years in Customer Support
• Salary – Best in Industry
• Job Location – Hyderabad
• Last Date – ASAP

About the Role:

• Respond promptly to customer inquiries via various channels (phone, email, chat, etc.)
• Installation & configuration of SurePrep Software
• Logging the queries of customers in Zendesk (Support Ticketing system)
• Keeping your tickets updated
• Diagnosing and solving hardware or software faults through remote sessions
• Completing Assigned projects on time
• Creating Bug and Inquiry tickets in Jira
• Following internal Support protocols

About You:

• 1 -2 years of experience in Customer Support
• Graduation Necessary.
• Work Mode: Hybrid (2-3 days Mandatory Work from Office every week)
• Excellent Written and Verbal Communication
• Candidate should be flexible to work in any shifts including US Night shifts.
• Be highly flexible and adaptable.
• Technical aptitude and the ability to troubleshoot basic technical issues.
• CRM knowledge, Zendesk will be preferred
• Good Typing Speed – necessary for the role.
• Proficiency in using support software and ticketing systems is a plus

What’s in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

• Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected
• Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.
• Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.
• Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.
• Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.
• Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

How to Apply for Thomson Reuters Recruitment 2024?

Eligible and interested candidates can apply through online.

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